BETA HEART 2020 Workshop Presentations

Home » BETA HEART® Resources » BETA HEART 2020 Workshop Presentations

Workshop I

Culture of Safety and Rapid Event Response and Analysis

February 11-12, 2020

Day One Agenda
Day Two Agenda
Travel Expense Report and Policy for Members and Insureds

Day One

Welcome to BETA HEART Workshop I
Deanna Tarnow, RN, BA, CPHRM

Introduction to HEART Event
Tim McDonald, M.D., J.D

The Power of Culture Measurement
Allan Frankel, M.D.

Just Culture and Event Investigation
David Marx, J.D.

Event Response and Analysis Overview
Tim McDonald, M.D., J.D.

Initial Management of Adverse Events
Jonathan D. Stewart, J.D., M.S., RN-BC, CPPS, CPHRM &
Al Duke, M.B.A., B.S.N, RN, CPHRM, CEN, CPPS

Day Two

Culture of Safety Survey: Creating Meaningful Change
Allan Frankel, M.D.

Culture of Safety Survey Survival Guide
Stephanie Stanton, RN, CPHRM
Melissa Debacker, MSN, CPHQ, CPHRM
Allan Frankel, M.D.

The Systems Engineering Initiative for Patient Safety (SEIPS)
Pascale Carayon, Ph.D.

Applying the SEIPS Model to Adverse Event Analysis and Process Improvement
Pascale Carayon, Ph.D.

Workshop II - Fundamentals

Communication and Transparency 
Care for the Caregiver

May 1, 2020



Communication: Why We Do This and Why It Matters
Timothy B McDonald, MD JD

Communication Skills Assessment
Bruce L Lambert, PhD

Empathetic Communication
Bruce L Lambert, PhD

Open and Honest Communication - Experiential Learning

Caring for Our Own: The Fundamnetals of Creating an In-House Peer Support Program
Heather Farley, MD, MHCDS, FACEP

Care for the Caregiver Toolkit
Jean-Marie Kane

Case Based Learning

Workshop III - Early Resolution

Early Resolution

October 22, 2020



Welcome to BETA HEART Workshop III
Heather Gocke, M.S., RNC-OB, CPHRM, C-EFM

Criticality of Early Involvement and Methodology for Determining Service Recovery
Larry Smith, J.D

BETA HEART Early Resolution Process
April M. Johnson, J.D., CPCU, CPHRM

Lessons Learned in Seeking Resolution
BETA Member Experiences
     Tahoe Forest Hospital
     El Centro Medical Cente

Closing Slides
Deanna Tarnow

Scroll to Top