Workshop I
Culture of Safety and Rapid Event Response and Analysis
February 11-12, 2020
Day One Agenda
Day Two Agenda
Travel Expense Report and Policy for Members and Insureds
Day One
Welcome to BETA HEART Workshop I
Deanna Tarnow, RN, BA, CPHRM
Introduction to HEART Event
Tim McDonald, M.D., J.D
The Power of Culture Measurement
Allan Frankel, M.D.
Just Culture and Event Investigation
David Marx, J.D.
Event Response and Analysis Overview
Tim McDonald, M.D., J.D.
Initial Management of Adverse Events
Jonathan D. Stewart, J.D., M.S., RN-BC, CPPS, CPHRM &
Al Duke, M.B.A., B.S.N, RN, CPHRM, CEN, CPPS
Day Two
Culture of Safety Survey: Creating Meaningful Change
Allan Frankel, M.D.
Culture of Safety Survey Survival Guide
Stephanie Stanton, RN, CPHRM
Melissa Debacker, MSN, CPHQ, CPHRM
Allan Frankel, M.D.
The Systems Engineering Initiative for Patient Safety (SEIPS)
Pascale Carayon, Ph.D.
Applying the SEIPS Model to Adverse Event Analysis and Process Improvement
Pascale Carayon, Ph.D.
Workshop II - Fundamentals
Communication and Transparency
Care for the Caregiver
May 1, 2020
Presentations
Communication: Why We Do This and Why It Matters
Timothy B McDonald, MD JD
Communication Skills Assessment
Bruce L Lambert, PhD
Empathetic Communication
Bruce L Lambert, PhD
Open and Honest Communication - Experiential Learning
Caring for Our Own: The Fundamnetals of Creating an In-House Peer Support Program
Heather Farley, MD, MHCDS, FACEP
Care for the Caregiver Toolkit
Jean-Marie Kane
Workshop II - Intermediate
Communication and Transparency
Care for the Caregiver
September 17, 2020
Presentations
Welcome to BETA HEART Workshop II - Intermediate
Deanna Tarnow, RN, BA, CPHRM
When Things Go Wrong: Trust, Relationship and Vulnerability
Rick van Pelt, M.D., MBA
Diversity and Unconscious Bias: Considerations when Communicating with Patients, Families, and
Members of the Healthcare Team, Just Culture and Event Investigation
LaMisha Hill, PhD
Experiential Learning – Exercise 1:
Communication with Patient/Families
Small Group Breakout
Tim McDonald, M.D., J.D.
LaMisha Hill, PhD
Rick van Pelt, M.D.
Experiential Learning – Exercise 2:
Providing Peer Support for Members of the Healthcare Team
Small Group Breakout
Tim McDonald, M.D., J.D.
LaMisha Hill, PhD
Rick van Pelt, M.D.