Survey Debrief Facilitator Training

Culture safety results debriefing training for survey administrators, HR and Quality Improvement Directors. 

Course Description:

The goal of debriefing is to encourage open communication, transparency, and interactive discussion about the survey results at the unit-level and between disciplines. This will enable leaders to understand survey results and collaborate with frontline staff in the development of improvement strategies.

Who Should Attend:

• Culture Survey Administrators
• Staff responsible for delivering safety culture results
• HR Managers/Directors

Course Objectives/Learning Outcomes:

• Define and explain the debrief process
• Plan a debrief session including identifying opportunities for improvement
• Apply skills learned to manage challenging interactions

CE’s offered:

• ​​BRN – 2.0 contact hours
• CPHRM – 2.0 contact hours
• SHRM –2.0 PDCs

Registration: Survey Debrief Facilitator Training , 2 Hours Interactive

*Space is limited. BETA reserves the right to cancel in the event of low participation and will notify members at least one week prior to the event.

April 5, 2023 (Virtual – 10:00 a.m. – 12:00 p.m.) – Click here to register

April 12, 2023 (Virtual – 10:00 a.m. – 12:00 p.m.) – Click here to register

May 3, 2023 (Virtual – 10:00 a.m. – 12:00 p.m.) – Click here to register

May 10, 2023 (Virtual – 10:00 a.m. – 12:00 p.m.) – Click here to register

May 17, 2023 (Virtual – 10:00 a.m. – 12:00 p.m.) – Click here to register

May 24, 2023 (Virtual – 10:00 a.m. – 12:00 p.m.) – Click here to register

Training on the initial management, investigation, and analysis of adverse events. 

Course Description:

Training to help hospitals launch a process improvement (PDSA) project aimed at enhancing the quality and reliability of its initial response to adverse events. Organizations will map their current processes and identify existing performance metrics, set aims, and begin planning small tests of change.

Who Should Attend:

• Individuals who investigate adverse events and those who facilitate RCAs
  • Risk management, quality and patient safety professionals, HEART leads and executive sponsors, and representatives of stakeholder groups (e.g., an operational manager, charge nurse, house supervisor, member of patient & family advisory council)

Course Objectives/Learning Outcomes:

• Plan a rapid process improvement project to improve the timeliness and reliability of

organizations’  initial responses to adverse events

• Describe a timely and credible adverse event investigation and analysis
• Contrast an event analysis for purposes of communication and early resolution with

traditional RCAs for organizational learning

CE’s offered: 

• BRN – 4.0 contact hours
• CPHRM – 4.0 contact hours

Registration:  Rapid Event Response & Analysis Training , 4-6 Hours Interactive, Max Capacity: 80

*Space is limited. BETA reserves the right to cancel in the event of low participation and will notify members at least one week prior to the event.

March 22, 2023 (Inland Empire, HEART & HQI members) –  Click here to register

March 23, 2023  (Inland Empire, HEART & HQI members) –  Click here to register

Investigative interviewing skills for risk management, patient safety and patient experience professionals.

Course Description:

Trainees will gain basic skills for conducting fact-finding interviews and obtaining testimonial evidence. Topics include interviewing logistics, the fundamentals of memory and recall, dealing with potentially deceptive witnesses, and the evidence-based cognitive interviewing (CI) protocol.

Pre-work required:

1-hour self-study : documents will be provided to registered participants

Who Should Attend:

• Risk management, patient safety, and patient experience professionals
• Medication safety officers and medical staff officers
• Anyone else for whom investigative interviewing is an essential function of their job

Course Objectives/Learning Outcomes:

• Describe the fundamentals of effective investigative interviewing
• Explain the role of memory and retrieval in testimonial evidence
• Demonstrate the skills of the cognitive interviewing protocol

CE’s offered: 

• ​​  BRN – 4.0 contact hours
• CPHRM – 4.0 contact hours

Registration: Cognitive Interviewing and Other Advanced Investigation Techniques for Adverse Events  , 4-Hours Interactive, Max Capacity: 36

*Space is limited. BETA reserves the right to cancel in the event of low participation and will notify members at least one week prior to the event.

March 7, 2023 (Temecula Valley, CA, HEART & HQI members) – Click here to register

March 8, 2023 (Inland Empire, CA, HEART & HQI members) – Click here to register

July 11, 2023 (Bay Area/Greater Sacramento, HEART & HQI members) – Click here to register

July 12, 2023 (Bay Area/Greater Sacramento, HEART & HQI members) – Click here to register

September 28, 2023 (San Diego/Imperial Valley, HEART & HQI members) – Click here to register

November 7, 2023 (LA/Inland Empire, HEART & HQI members) – Click here to register

Empathic Communication

Skills to prepare a facility’s communication resource team members in conducting sensitive communication with patients and families after a patient safety event with empathy and compassion

Course Description:

Attendees will learn key steps in preparing for engaging in critical conversations with patients and families who have been harmed through the course of care and participate in experiential sessions designed to build skills in empathic and transparent communication needed for conversations with patients and family members.

Pre-work required: Complete the Communication Assessment at least two weeks prior to training.

Who Should Attend:

• Individuals responsible for communicating with patients and family members who

have been  impacted by an adverse event

• Members of the designated communication resource team including, risk managers,

patient safety  officers, medical staff clinical staff, and administrative leaders

Course Objectives:

At the completion of the training, participants will be able to:

• Articulate the BETA HEART approach to empathic communication after harm
• Understand the value of the communication assessment and how to utilize results in

communication resource team selection and process

• Recognize your role in the organization’s process for responding to harm and adverse events
• Incorporate use of HEART Toolkit communication tools when preparing for empathic conversations with patients, and family members
• Through simulated interactive exercise, begin to develop the skill set required to empathically communicate harm events with patients and families in person and via the phone

               CE’s offered:

• BRN – 5.0 contact hours
• CPHRM – 5.0 contact hours
• SHRM – 5.0 PDcs

Registration:  Empathic Communication, 5 Hours Interactive and Experiential, Max Capacity: 30

*Space is limited. BETA reserves the right to cancel in the event of low participation and will notify members at least one week prior to the event.

June 8, 2023 (Ontario, CA -HEART & HQI members) – Click here to register

September 7,  2023 (Bay Area/Greater Sacramento, HEART & HQI members) – Click here to register

November 16, 2023 (San Diego/Imperial Valley, HEART & HQI members) – Click here to register

Peer Support Training

Course Description:

Training is designed to provide learners with an understanding of a Care for the Caregiver program in the context of BETA HEART, introduce participants to the components of a proactive peer support program and impart skills necessary to provide emotional support to members of the healthcare team impacted by harm or adverse events.

Pre-work required: All participants will complete a communication assessment (to be provided after registration)

Who Should Attend:

• Members of the designated Peer Support resource team, risk managers, patient safety officers, medical and clinical staff, and administrative leaders

Course Objectives:

At the completion of the training, participants will be able to:

1. Articulate the BETA HEART approach to empathic peer support in the context of HEART.
2. Describe how the communication assessment complements the Care for the Caregiver

strategy.

3. Identify signs and manifestations of emotional trauma that indicate the need for peer

support, including recognizing the indications for referral to Tier 3 resources.

4. Acquire the skill set to provide empathic peer support and overcome potential barriers

through simulated interactive exercises.

               CE’s offered:

• BRN – 5.5 contact hours for both segments

Registration:  Peer Support Training, Max Capacity: 30

*Space is limited. BETA reserves the right to cancel in the event of low participation and will notify members at least one week prior to the event.

March 9, 2023 (Pomona, CA – HQI & HEART members) – Click here to register

July 18, 2023 (Bay Area/Greater Sacramento, HQI & HEART members) – Click here to register

November 9, 2023 (San Diego/Imperial Valley, HQI & HEART members – Click here to register