Risk Management: Fostering Just Culture Through Thoughtful Communication

Presented By: Laurel Grisbach, RN, B.S.N., CPHRM, BETA Healthcare Group March 2018
March 2018

Throughout 2018, our monthly Safety Series will reinforce the principles built on a foundation of Just Culture. It is essential for those on their journey to understand key aspects of human factors and cognition. This series will reinforce effective communication skills, system design and human factor science, define and differentiate manageable behaviors and teach skills that will improve event analysis in your organizations. The Just Culture process will be applied to real case scenarios through various interactive sessions.

Conducting a Threshold Investigation is one of the first steps for successful utilization of the Just Culture algorithm. Your approach to conducting the investigation can directly affect the amount and quality of information received. In this webinar, we will discuss several key concepts to maintain safety during the interview, build trust and strengthen relationships with involved staff while obtaining essential information for the investigation.

Objectives:

Understanding your role in creating a Just Culture
Describe the influence of adrenaline during an intiial interview with individuals involved in an unanticipated event
Identify three steps to enhance communication during an event investigation

WHO SHOULD WATCH

Your entire healthcare team will benefit from this session so please be sure to tune in.

INQUIRES

For Just Culture inquiries, please contact your Risk Director/Employee Safety Manager at (925) 838-6070 or riskmgmt@betahg.com.