2023 Workshop II Day One
Introductory Session
April 26, 2023
Rapid Event Response and Analysis: Why We Do This and Why It Matters
Principles of a HEART-centric Event Response
Tim McDonald, M.D., J.D.
Improving the Reliability of Event Response and Analysis
Al Duke, M.B.A., B.S.N., RN, CPHRM, CEN, CPPS
Jonathan D. Stewart, J.D., M.Sc., M.S., RN, CPHRM
Communication: Why We Do This and Why It Matters
Understanding the Communication Skills Assessment
Building Your Communication Consult Team
Communicating with Empathy
Tim McDonald, M.D., J.D.
Alana Iglewicz, M.D.
Communication and Transparency Domain: Toolkit Overview
Zoe Chen, RN, M.S.N., CPHRM
Introduction to Case-Based Learning
Pre-communication HEART Huddle
Introductory Case Enactment and Debrief
Tim McDonald, M.D., J.D.
Alana Iglewicz, M.D.
2023 Workshop II Day Two
Combined Introductory/Intermediate Track
April 27, 2023
The Interdependence of the Rapid Event Response and Analysis and Ongoing Communication
Tim McDonald, M.D., J.D.
Event Review and Analysis
Seth Krevat, M.D.
Communicating with Empathy When Anger Has a Starring Role
Alana Iglewicz, M.D.
John Banja, Ph.D.
Acknowledging and Accepting Human Imperfection: The Empathic Response to Medical Error
John Banja, Ph.D.
Experiential Learning: Event Review Discussion and Difficult Communication
Alana Iglewicz, M.D.
Tim McDonald, M.D., J.D.
2023 Workshop I Day One
Introductory Session
February 23, 2023
Culture Measurement: In the Framework of HEART
Allan Frankel, M.D.
Just Culture: In the Framework of HEART
David Marx, J.D.
Caring for Our Own: Fundamentals of Creating a Peer Support Program
Heather Farley, MD, MHCDS, FACEP
Essentials of Providing Effective and Empathic Peer Support Through Experiential Learning
Tim McDonald, M.D., J.D.
Alana Iglewicz, M.D.
2023 Workshop I Day Two
Combined Introductory/Intermediate Track
February 24, 2023
Welcome/Introductions
Heather Gocke, M.S., RN, CPHRM, C-EFM
Taking the Sting out of Survey Results and Moving Beyond Burnout
Allan Frankel, M.D.
Alana Iglewicz, M.D.
Next Steps
Lisa Matheny, B.S.N., RN, CPHRM, C-EFM
Maria Olton, MSN, RN, CCRN-K, CPPS, CPHRM
Motivational Interviewing in Peer Support Encounters
Carla Marienfeld, M.D.
Empathic Communication and Effective Debriefing of Peer Supporters
Alana Iglewicz, M.D.
Tim McDonald, M.D., J.D.
Next Steps
Deanna Tarnow, RN, CPHRM