2025 Workshop II Day One
Day One
April 23, 2025
The Illusion of Perfection
Peter Smulowitz, M.D.
Imbuing All We Do With Empathy: Sprinkles, Plates, and Arrows
Alana Iglewicz, M.D.
Navigating the Emotional Impact of Averse Events
Matt Norvell, D.Min., M.S., BCC
Understanding the Communication Skills Assessment
Tim McDonald, M.D., J.D., FCLM
Empathy in Action
Tim McDonald, M.D., J.D., FCLM
2025 Workshop II Day Two
Day Two
April 24, 2025
It's Never Too Late to Do the Right Thing
Peter Smulowitz, M.D.
Communication Ends When the Family Tells Us it Ends
Tim McDonald, M.D., J.D., FCLM
2025 Workshop I Day One
Day One
February 26, 2025
Culture Measurement: In the Framework of HEART
Bryan Sexton
Just Culture: In the Framework of HEART
Barbara Olson
Rapid Event Review and Analysis: The HEART Approach
Lisa Matheny
Zoe Chen
Al Duke
Human Factors Analysis Overview
Seth Krevat
Zoe Pruitt
Next Steps
Lisa Matheny
Zoe Chen
Al Duke
Maria Olton
2025 Workshop I Day Two
Day Two
February 27, 2025
CMS PSSM Crosswalk and Update in the Context of BETA HEART
Tim McDonald
Engaging Patients in the Event Review Process
Bradley Schwartz
Deeper Dive into Human Factors Analysis Through Case Review
Seth Krevat
Zoe Pruitt
Considering Collateral Damage to Families - Intergenerational Harm
Vonda Vaden Bates