Toolkit

• Communication and Transparency Domain Toolkit (PDF)
  • Section 1: Introduction
  • Section 2: Developing a Communication Consult Team
  • Section 3: Preparing for the Initial Communication
  • Section 4: Performance Improvement
  • Section 5: Building Your Communication Resource Team
  • Template Policy
  • Appendix: Resources
• Additional Resources
  • Communication Tools for the Initial Conversation (Zip File)

Videos

• Appropriate Disclosure to a Patient - Communication and Optimal Resolution (CANDOR) (.mp4)
• Inappropriate Disclosure to a Patient - Communication and Optimal Resolution (CANDOR) (.mp4)

Contacts

For BETA HEART related inquiries, please contact: Risk Management, riskmgmt@betahg.com.

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