Survey Debrief Facilitator Training
Culture safety results debriefing training for survey administrators, HR and Quality Improvement Directors.
Course Description:
The goal of debriefing is to encourage open communication, transparency, and interactive discussion about the survey results at the unit-level and between disciplines. This will enable leaders to understand survey results and collaborate with frontline staff in the development of improvement strategies.
Who Should Attend:
- Culture Survey Administrators
- Staff responsible for delivering safety culture results
- HR Managers/Directors
Course Objectives/Learning Outcomes:
- Define and explain the debrief process
- Plan a debrief session including identifying opportunities for improvement
- Apply skills learned to manage challenging interactions
Continuing Education Units
Nurses: BETA Healthcare Group is approved by the California Board of Registered Nursing, Provider Number CEP11130, for a total of 2.0 contact hours.
Risk Management Professionals: This program has been approved for a total of 2.0 contact hours of continuing education credit toward fulfillment of the requirements of ASHRM designations of fellow (FASHRM) and distinguished fellow (DFASHRM) and towards certified professional in healthcare risk management (CPHRM) renewal.
Human Resources Professionals: BETA Healthcare Group is approved by SHRM to offer 2.0 Professional Development Credits (PDCs) for the SHRM Certification Program (SHRM-CP or SHRM-SCP).
Registration: Survey Debrief Facilitator Training , 2 Hours Interactive
*Space is limited. BETA reserves the right to cancel in the event of low participation and will notify members at least one week prior to the event.
April 10, 2024 (Virtual – 10:00 a.m. – 12:00 p.m.) – Click here to register
May 8, 2024 (Virtual – 10:00 a.m. – 12:00 p.m.) – Click here to register
May 15, 2024 (Virtual – 10:00 a.m. – 12:00 p.m.) – Click here to register
May 22, 2024 (Virtual – 10:00 a.m. – 12:00 p.m.) – Click here to register
May 29, 2024 (Virtual – 10:00 a.m. – 12:00 p.m.) – Click here to register
September 18, 2024 (Virtual – 10:00 a.m. – 12:00 p.m.) – Click here to register
Training Resources:
Training on the initial management, investigation, and analysis of adverse events.
Course Description:
The Rapid Event Response & Analysis training is aimed to help hospitals enhance the quality and reliability of their initial response to adverse events and understand the contributing factors revealed through the initial investigation by discussing the RCA² & HFACs Frameworks.
Who Should Attend:
- Initial responders to HEART events, those who investigate adverse events, and those who facilitate the event review.
- Risk management, quality, and patient safety professionals, HEART leads, executive sponsors, and representatives of stakeholder groups (e.g., an operational manager, charge nurse, house supervisor, member of patient & family advisory council.
Course Objectives/Learning Outcomes:
- Describe a timely and credible adverse event investigation and analysis process.
- Implement an event review process that is consistent with BETA HEART principles.
- Develop a rapid event response process to HEART events focusing on timeliness, reliability, and organizational learning.
Continuing Education Units
Nurses: BETA Healthcare Group is approved by the California Board of Registered Nursing, Provider Number CEP11130, for a total of 4.0 contact hours.
Risk Management Professionals: This program has been approved for a total of 4.0 contact hours of continuing education credit toward fulfillment of the requirements of ASHRM designations of fellow (FASHRM) and distinguished fellow (DFASHRM) and towards certified professional in healthcare risk management (CPHRM) renewal.
Registration: Rapid Event Response & Analysis Training , 4-6 Hours Interactive, Max Capacity: 80
*Space is limited. BETA reserves the right to cancel in the event of low participation and will notify members at least one week prior to the event.
July 17, 2024 (Mountain View, CA, HEART & HQI members) – Canceled - due to low participation
November 6, 2024 (Glendale, CA, HEART & HQI members) – Click here to register
Investigative interviewing skills for risk management, patient safety and patient experience professionals.
Course Description:
Trainees will gain basic skills for conducting fact-finding interviews and obtaining testimonial evidence. Topics include interviewing logistics, the fundamentals of memory and recall, dealing with potentially deceptive witnesses, and the evidence-based cognitive interviewing (CI) protocol.
Pre-work required:
1-hour self-study : documents will be provided to registered participants
Who Should Attend:
- Risk management, patient safety, and patient experience professionals
- Medication safety officers and medical staff officers
- Anyone else for whom investigative interviewing is an essential function of their job
Course Objectives/Learning Outcomes:
- Describe the fundamentals of effective investigative interviewing
- Explain the role of memory and retrieval in testimonial evidence
- Demonstrate the skills of the cognitive interviewing protocol
Continuing Education Units
Nurses: BETA Healthcare Group is approved by the California Board of Registered Nursing, Provider Number CEP11130, for a total of 4.5 contact hours.
Risk Management Professionals: This program has been approved for a total of 4.5 contact hours of continuing education credit toward fulfillment of the requirements of ASHRM designations of fellow (FASHRM) and distinguished fellow (DFASHRM) and towards certified professional in healthcare risk management (CPHRM) renewal.
Registration: Cognitive Interviewing Techniques for Adverse Event Investigation, 4-1/2 Hours Interactive, Max Capacity: 42
*Space is limited. BETA reserves the right to cancel in the event of low participation and will notify members at least one week prior to the event.
January 16, 2024 (Salinas, CA- HEART & HQI members) – Click here to register
March 27, 2024 (Granite Bay, CA-HEART & HQI members) – Click here to register
July 18, 2024 (Mountainview, CA-HEART & HQI members) – Click here to register
August 21, 2024 (Glendale, CA-HEART & HQI members) – Click here to register
November 5, 2024 (Glendale, CA-HEART & HQI members) – Click here to register
Empathic Communication
Skills to prepare healthcare providers and communication resource team members to conduct sensitive communication with patients and families after a patient safety event with empathy and compassion
Course Description:
Attendees will learn key steps to prepare for critical conversations with patients and families harmed through the course of care. The training offers interactive didactic discussions and experiential scenarios aimed to build skills to empathically communicate with patients and family members to meet the goal of restoring trust and instilling transparency after a patient harm event occured.
Pre-work required: Complete the Communication Assessment at least two weeks prior to training.
Who Should Attend:
- Individuals responsible for communicating with patients and family members who have been impacted by an adverse event
- Members of the designated communication resource team including, risk managers, patient safety officers, medical staff clinical staff, and administrative leaders
Course Objectives:
At the completion of the training, participants will be able to:
- Articulate the BETA HEART approach to empathic communication after harm
- Understand the value of the communication assessment and how to utilize results in communication resource team selection and process
- Recognize your role in the organization’s process for responding to harm and adverse events
- Incorporate use of HEART Toolkit communication tools when preparing for empathic conversations with patients, and family members
- Through simulated interactive exercise, begin to develop the skill set required to empathically communicate harm events with patients and families in person and via the phone
Continuing Education Units
Nurses: BETA Healthcare Group is approved by the California Board of Registered Nursing, Provider Number CEP11130, for a total of 5.0 contact hours.
Risk Management Professionals: This program has been approved for a total of 5.0 contact hours of continuing education credit toward fulfillment of the requirements of ASHRM designations of fellow (FASHRM) and distinguished fellow (DFASHRM) and towards certified professional in healthcare risk management (CPHRM) renewal.
Human Resources Professionals: BETA Healthcare Group is approved by SHRM to offer 5.0 Professional Development Credits (PDCs) for the SHRM Certification Program (SHRM-CP or SHRM-SCP).
Registration: Empathic Communication, 5 Hours Interactive and Experiential, Max Capacity: 30
*Space is limited. BETA reserves the right to cancel in the event of low participation and will notify members at least one week prior to the event.
March 8, 2024 (Oakland, CA -HEART & HQI members) – Register Here
June 7, 2024 (Glendale, CA -HEART & HQI members) – Register Here
September 27, 2024 (Redlands, CA - HEART & HQI members) – Register Here
November 8, 2024 (Glendale, CA, HEART & HQI members) – Register Here
Peer Support Training
Course Description:
Training is designed to provide learners with an understanding of a Care for the Caregiver program in the context of BETA HEART, introduce participants to the components of a proactive peer support program and impart skills necessary to provide emotional support to members of the healthcare team impacted by harm or adverse events.
Pre-work required: All participants will complete a communication assessment (to be provided after registration)
Who Should Attend:
- Members of the designated Peer Support resource team, risk managers, patient safety officers, medical and clinical staff, and administrative leaders
Course Objectives:
At the completion of the training, participants will be able to:
- Articulate the BETA HEART approach to empathic peer support in the context of HEART.
- Describe how the communication assessment complements the Care for the Caregiver strategy.
- Identify signs and manifestations of emotional trauma that indicate the need for peer support, including recognizing the indications for referral to Tier 3 resources.
- Acquire the skill set to provide empathic peer support and overcome potential barriers through simulated interactive exercises.
Continuing Education Units
Nurses:BETA Healthcare Group is approved by the California Board of Registered Nursing, Provider Number CEP11130, for a total of 5.5 contact hours.
Registration: Peer Support Training, Max Capacity: 60
*Space is limited. BETA reserves the right to cancel in the event of low participation and will notify members at least one week prior to the event.
January 9, 2024 (Duarte, CA – HQI & HEART members) – Registration closed
June 26, 2024 (Salinas, CA, HQI & HEART members) – Registration closed
June 28, 2024 (Redlands, CA, HQI & HEART members) – Registration closed
September 13, 2024 (Placerville, CA, HQI & HEART members) – Registration closed
October 16, 2024 (Moreno Valley, CA, HQI & HEART members) – Registration closed
November 21, 2024 (Oakland, CA, HQI & HEART members – Register here