Tim McDonald, M.D., JD, FCLM
Chief Safety Officer
RLDatix
Karla McLaren, M.Ed.
Chief Executive Officer
Emotions Dynamics Inc.
Matt Norvell, D.Min., M.S., BCC
Director, RISE Peer Support Program
The John Hopkins Hospital
Gita Pensa, MD, FAAEM
Adjunct Associate Professor of Emergency Medicine
Brown University
Alana Iglewicz, M.D.
Clinical Professor, Director of Wellness Initiatives, Associate Residency Training Director
UCSD School of Medicine
CMS - Proposed Rule FY2025 (Includes Proposed Patient Safety Structure Measures)
Day One
Why We Do This and Why It Matters
Tim McDonald, M.D., J.D., FCLM
The Six Essential Aspects of Empathy
Karla McLaren, M.Ed.
Navigating the Emotional Impact of Adverse Events: Caring for Those Who Care for Others
Matt Norvell, D.Min., M.S., BCC
Understanding the Communication Skills Assessment
Building Communication Consult and Peer Supporter Teams
Tim McDonald, M.D., J.D., FCLM
Empathy in Action: Introduction to Case-Based Learning
Pre-communication HEART huddle
Tim McDonald, M.D., J.D., FCLM
Karla McLaren, M.Ed.
Empathy in Action: Introductory Case Enactment and Debrief:
Communication with Patient/Family
Tim McDonald, M.D., J.D., FCLM
Karla McLaren, M.Ed.
Empathy in Action: Introductory Case Enactment and Debrief:
Providing Peer Support
Tim McDonald, M.D., J.D., FCLM
Karla McLaren, M.Ed.
Toolkit Overview: Communication and Transparency
Toolkit Overview: Care for Caregiver Domain
Day Two
At the Brutal Interface of Medicine and Law: The Impact of Prolonged Litigation on Healthcare Providers
Gita Pensa, M.D., FAAEM
Exploring Your Emotional Ecosystem
Karla McLaren, M.Ed.
Case Introduction and Power of the Huddle
Tim McDonald, M.D., J.D., FCLM
Alana Iglewicz, M.D.
Empathy in Action 2.0
Intermediate Case Enactment and Debrief: Providing Peer Support
Tim McDonald, M.D., J.D., FCLM
Alana Iglewicz, M.D.
Perspectives and Strategies on Managing Family Conflict
Alana Iglewicz, M.D.
Empathy in Action 2.0
Intermediate Case Enactment and Debrief:
Communicating with Patient and Family
Tim McDonald, M.D., J.D., FCLM
Alana Iglewicz, M.D.
Spectrum Case Conundrums
Tim McDonald, M.D., J.D., FCLM
To receive CPHRM, or BRN continuing education credits. Please fill out the evaluations below:
BETA HEART Workshop II: Day One Evaluation
BETA HEART Workshop II: Day Two Evaluation
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